What if I am unhappy with my lesson?

Wise Owl Equitation is an agency which facilitates the connection of clients to trainers and experts and booking of lessons and sessions with them. Wise Owl Equitation does not supply or provide any training itself.

Wise Owl Equitation is however so confident in the quality of the live video lesson functionality that we offer a 100% satisfaction guarantee. So, if you are unhappy with your lesson drop us an email outlining the reasons why and we will issue a full refund, no questions asked.

How do I complete the live online training session?

  1. You need to book a session with the trainer of your choice through this website. Each trainers availability and prices are set out on their profile pages. Payment is to be made at the time of booking and will be transferred to the trainer once the session is complete.
  2. About 1 hour before the scheduled lesson time you will receive an email from us with a link to your “classroom”. At the scheduled time simply follow this link to connect with your trainer.
  3. Set up your smartphone camera so that it is positioned for a good view of the area in which you will be working so that the trainer has the best view possible of you/your horse. You can if you wish use an auto tracking smartphone pod such as this www.getpivo.com which will follow you and your horse around as you ride. We recommend clients practice this prior to the first session. Trainers will have other sessions booked with other clients and cannot delay your session in order to establish a good viewing angle for the camera.
  4. Alternatively you can have a helper positioned in the center of the area in which you are working to video you. This is especially more beneficial if taking part in a jumping lesson as your helper can also raise the poles as required.
  5. Your trainer will view the session via this videocall and you will hear and speak to your trainer via the long-range Bluetooth device or long range wireless earphones.

What happens if I start my first lesson and I don’t like this system of live online lessons?

We provide a guarantee to all new Clients that for the first Session booked through the Company a new Client may stop the Session within the first ten minutes only of that Session and cancel the Session if they are not comfortable to complete training in this manner and/or do not feel that this manner of training is adequate for them. This applies only to a new Client of the Company and only on their first Session booked via the Company. It does not apply to non-ridden Sessions. In this event Client will be refunded the Session training fee less a £10 cancellation charge, but will receive no refund of the booking fee.

What are the online video uploading options through this website?

You can either upload a video of your riding which a top trainer will analyse and comment on, or you can book a live virtual lesson with a trainer of your choice.

You can either use this just for a one-off opportunity for feedback from a top international trainer, or you can use it as a regular structured program where the trainer gives you advice and exercises to work on before the next session you submit, and works out a plan of progress for you in the same way that would happen with live lessons.

These video clips must be a maximum of 20 minutes long, with good lighting and visibility and uploaded through the chat feature of this site. Please click here to access.

Videos are usually of training, but for example you could also submit a dressage test, or show jumping round for scoring.

The trainer will watch your video and give their feedback on both your and your horses performance as well as tips and exercises to try in the future.

To make the most of the opportunity we recommend that you show as complete a picture of your horse in the video as possible. For example, you could include:

  • Warm up and the horse moving in a natural way
  • 3 gaits on both reins
  • Upward and downward transitions
  • Particular areas you want help with/to work on
  • Brief commentary explaining about your horse such as its age, competition history, individual characteristics, and about yourself and what you would like to achieve from the training.

How can live online training be as good as ‘real’ face-to-face training?

This business was started with the pre-conceived idea that live video training wouldn’t be as good as traditional training however it would offer a fantastic opportunity for those people who cannot otherwise have face-to-face training with the trainer of their choice.

Feedback from our clients have actually proved this theory as incorrect. Clients consistently tell us that this type of training is just as effective as face to face and even has some additional benefits! Having the trainer “in their ear” allows for far more effective dialog throughout the lesson, the conversation flows and the rider can more easily chat through with the trainer the “feel” they get from different movements.

During the Coronavirus pandemic, virtual training and virtual competitions were tried, tested and grew in popularity. Many top class trainers began to see the opportunities in working remotely, meaning that they can continue to teach even when they are travelling for tours and competitions.

Online training opens up the entire globe to enable people to access the highest quality training in existence.
As an internet-based activity you may sometimes encounter glitches in connectivity as most people have already experienced with any internet-based product or service.

However, this is a small price to pay for access to top class international trainers. In addition, there are of course also constant upgrades and improvements being made to internet access and providers all the time.
In addition, or as an alternative, you can upload video clips for trainers to comment on.